Our MCAH Leadership Team has put the following processes & procedures in place:
We are implementing safety precautions so that we can continue the ability to provide the community with veterinary care. Failure to adhere to our policies may result in refusal of service or, in the worst case, temporary closure of Malibu Coast Animal Hospital. In addition to our internal sanitation procedures included in the last email, we will be enacting the following policies starting March 19, 2020:
DO NOT come to the animal hospital if you a fever, cough, symptoms of sickness, have recently traveled, or have had exposure to someone who is ill. This includes if your pet has come into contact with anyone traveling. If your pet's issue is an emergency, please ask a friend or neighbor to bring your pet in for you. Safety protocols require owners to remain outside of the hospital except for critical emergencies or the passing of a loved one.
Before you arrive in MCAH:
Please be on time & anticipate the potential for delays due to COVID-19 safety protocols - arriving 10 minutes past your appointment time could result in forfeiture of your appointment
Bring a cell phone as our staff and doctors will be communicating mostly by phone and from a reasonable distance.
Pets are more comfortable when being handled by their owners so a Technician may request that you assist in removing your pet from your vehicle for patient comfort and Technician safety.
MOST IMPORTANTLY please be courteous to our team.
When you arrive:
Plan 15-20 minutes of extra time for check-in procedures
Please wait to be greeted by one of our staff members
Our staff will be asking for a cell phone number to use for contact during your visit
If you are dropping a patient off for surgery, drop off exam or boarding please be ready for a CSR to call you in order for them to fill out a form for services
If you do not have a card on file the cell phone number you provide will be called for the form of payment to be given
*If you are coming in for an exam or emergency we ask that only 1 person accompany your pet.
*We will only be scheduling urgent and emergency exams at this time. We ask that all wellness and annual exams wait until further notice.
*If you have a medication refill please call our office before coming in so we can have the prescription and payment ready before you arrive to pick up.
Thank you all for your patience and cooperation during this time.
Your Malibu Coast Team